This Privacy Policy has been updated to comply with the Oregon Consumer Privacy Act (OCPA), effective July 1, 2024. It outlines how SmartFirm (“we,” “us,” or “our”) collects, uses, maintains, and discloses information from users (“Users”) of our website (“Site”) and all products and services offered by us. By using SmartFirm, you agree to the collection and use of information in accordance with this Privacy Policy.

Information Collection

Personal Information Collected

We collect personal information when you:

Register an account

Purchase a subscription or service

Communicate with us via email, chat, or customer support

Use any of our products, tools, or services

This information may include:

Name, email address, phone number

Billing and payment details

Business and demographic details

Support inquiries and user activity on our platform

Non-Personal Information

We may also collect non-personal data such as:

Browser type and version

IP address and device identifiers

Website usage and analytics data

Cookies and tracking technologies

Use of Information

We use your information to:

Process and fulfill orders or subscriptions

Improve customer support and user experience

Personalize content and recommendations

Send order updates, product announcements, and marketing communications (with opt-out options)

Improve security and fraud prevention

Comply with legal and regulatory requirements

Protection of Information

We take reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

Secure encryption protocols for data storage and transmission

Limited access to personal information within our organization

Regular security audits and compliance reviews

Sharing of Information

No Selling of Data

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Trusted Third Parties

We may share data with service providers who assist in operating our platform (e.g., payment processors, hosting providers) under strict confidentiality agreements. These third parties are prohibited from using your data for any purpose other than providing services to SmartFirm.

Third-Party Integrations

Our platform integrates with services such as Stripe, Meta (Facebook/Instagram), Google, and GoHighLevel. Use of features powered by these tools is also governed by their individual terms and privacy policies. We encourage you to review their policies when using integrated services.

Legal Compliance & Protection

We may disclose information when required by law or to enforce our policies, protect SmartFirm’s rights, or prevent fraud or security threats.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze traffic, and deliver personalized content. You may disable cookies in your browser settings; however, this may affect platform functionality.

Data Transfers & Storage Locations

SmartFirm may store and process your information on servers located in the United States or other jurisdictions. By using our services, you consent to the transfer of your data to these locations.

Automated Decision-Making & Profiling

We may use automated systems and AI to analyze behavior, score leads, send personalized content, or support customer service operations. You may request human intervention in decisions made solely by automated means if those decisions have legal or significant personal effects.

Data Retention Policy

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, your information is either securely deleted or anonymized.

User Account Deletion

Users may request full account deletion by contacting us at [email protected]. Once verified, we will delete all associated data unless retention is required for legal or operational reasons.

Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you in accordance with applicable laws and take immediate action to mitigate any potential impact.

Your Rights Under Oregon Law

The OCPA grants Oregon residents the following rights regarding their personal data:

Right to Access: Request details of your personal data and a list of third parties it has been shared with

Right to Correction: Request that we correct any inaccurate or outdated personal data

Right to Deletion: Request deletion of your personal data, subject to certain legal exceptions

Right to Portability: Obtain a copy of your personal data in a usable format

Right to Opt-Out: Opt out of the sale of data, targeted advertising, or profiling that has legal or significant effects

To exercise your rights or designate an authorized agent, contact us at [email protected]. We will respond within 45 days of receiving a verified request (with a possible 45-day extension if needed).

Children’s Data Protection

For children under 13: Parental or guardian consent is required for collection or processing of sensitive data

For ages 13–15: Opt-in consent is required for targeted advertising or profiling

We do not knowingly collect or store data from users under the age of 13 without parental consent.

Third-Party Websites

SmartFirm may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their policies before sharing your information.

Compliance with Laws

We may disclose personal information when required to:

Comply with applicable laws, regulations, or government requests

Enforce our Terms of Service or internal policies

Prevent fraud or mitigate security threats

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of SmartFirm services after changes are posted signifies your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or your rights, or if you’d like to exercise any data protection requests, contact us at:

📧 Email: [email protected]

You may also direct privacy-specific concerns to our designated Data Protection Officer at the same address.