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    SmartFirm - Marketing and Automation for Accounting Firms
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    Referrals & Reviews

    What if a client leaves a negative review?

    Our monitoring system alerts you immediately (email + SMS). We provide response templates for addressing concerns professionally and offer to help resolve issues offline. Most negative reviews can be resolved or mitigated with a thoughtful, timely response.

    Related Questions

    Why is asking for referrals uncomfortable, and how can I avoid it?What's the conversion rate for referrals vs. other marketing channels?How do automated referral systems work without being pushy?

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