Why firms feel stuck
Growing accounting firms often struggle with chaos, quality control issues, overwhelmed staff, and systems that break down under increased volume. Without AI-powered growth management, scaling becomes unpredictable and stressful.
What we keep hearing
- Team members hit capacity surprises because staffing forecasts live in spreadsheets.
- Quality slips get noticed after busy season when rework is already expensive.
- Managers spend nights reshuffling tasks to cover last-minute surges.
Themes pulled from discovery calls with SmartFirm prospects in 2025.
Problems we hear every week
- ProblemManagers constantly reshuffle work because no one can see team capacity or deadlines in one place.
- ProblemReview notes pile up at the end of the month, so quality checks happen days after files should be out the door.
- ProblemLeadership lacks a clear view of which growth initiatives are straining operations until staff burn out.
